Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2-6 business days to be delivered to you and we ship within 1-2 business days depending on the order.
• International orders take 3-10 business days to be delivered via USPS and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $100 will have free shipping.
• Orders under $100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• Cash on Delivery is available in Pittsburgh, PA.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% Exchange or store credit ONLY!
• NO REFUNDS AT THIS TIME.
• Timing: we have a 30-days Exchange Policy, since the day item was received.
• To be eligible for a exchange or store credit, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email timelesseraclothing@gmail.com with the subject 'Exchange' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.
• If the exchange is approved, then it will be processed and you will receive an email on which you would prefer and exchange or store credit.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-10 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.